Repair, replacement process

1, the reasons are in need of repair or replacement of product quality, the company returned to the freight in the promise of the replacement period (only for highway or railway freight fee does not include courier or air freight, not including the logistics company to pick up or delivery costs) by my company to bear, but the cost of not more than the original delivery to 1.5 times the average cost of the buyer the seller; beyond the replacement period but is still in the warranty period, all shipping costs borne by the guests, this company is only responsible for free maintenance of the product;

for example: suppose the guests order 100 sets of power supply, the seller shipped freight (only for highway or railway freight fee does not include courier or air freight, not including the logistics company to pick up or delivery costs) 20 yuan / box /10, the average cost of each power supply transportation costs 2 yuan, the future if the reason for product quality in need of repair or replacement, the highest standard of transportation costs incurred by the seller for 2 yuan *1.5 times =3 yuan / month, according to the repair number multiplication can be obtained the total commitment, and so on, the part of the buyer's expenses exceed individual bear;

2, the Ministry of after-sales service the company needs to maintain goods in the repair is completed, promptly returned to the customer, to the same kind of commodity exchange, on receipt of the goods, in a timely manner to exchange new to the customer, temporarily no goods will make to the customer, the goods immediately notify the customer.

3, export orders in principle no longer provide after-sales service, but in the shipment preparation of not more than 1% parts;

4, the company's own brand (including OEM, ODM) the product warranty, with reference to the implementation of the agreed terms of customers and the company contract, directly handled by the company's sales department, the company does not provide all the stores and distributors of the company brand products of after-sales service.